Solved
so i own the cats and dogs pack, but can't downloade it.
hiii. So I just downloaded the sims 4 again after a few years of not playing. And i downloadede all the packs it said i owned on the Ea client. the i opened the game, and it pops up that i own cats a...
majawaldman That is definitely weird. Please contact EA customer support to see what they can do to help you. Support should be able to confirm that EA received the money, and then if necessary, remove and add the EP back to your account. The order number on the transaction would be helpful here, the one you see on ea.com, so take a screenshot of the order info and upload it when you submit the help request.
I would strongly recommend using live chat rather than email. If you don't see the option, try another category of issue. For me, Sims 4 > [all topics] > I need help loading my game shows the chat option.
