Forum Discussion
someonesmelon Most of the errors in your dxdiag are Edge update failures, which shouldn't have anything to do with Sims 4 (and wouldn't have an effect while you were playing offline). Still, it's a good idea to clean those up, especially since they're happening so frequently. So please run a couple of basic checks of your Windows system files:
- Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
- In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
- The system will take a little while to validate; if it throws an error, please list it
- Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
- Post the message you receive
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.
The two Sims 4 errors are type AppHangB1, which is somewhat generic but can be due to an issue with the graphics driver. Since your version is a bit old, I'd suggest updating. But rather than going right to the newest version, try slightly older ones first, which you can find here:
Start with 25.10.2, from October, and if it doesn't work, try the next, then the next, etc. Stick with the WHQL versions, not the Optional ones.
When installing a new driver, run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards and before trying to play.
And in general, keep in mind that the game might not work correctly after it freezes or crashes if you don't also restart the system before testing again. Please also keep testing with your Mods folder removed, since keeping mods or custom content in the game can complicate troubleshooting.