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Stephg2013's avatar
Stephg2013
Rising Newcomer
2 days ago

Some of my packs have disappeared 😢

Can’t play my current save as it’s saying I don’t have get to work, I’ve done the update I’ve repaired the game, I’ve restarted my whole PC. EA app thinks I don’t own it. Want to cry 😭 can anyone help?

 

im not very tech savvy just enjoy the sims 

3 Replies

  • Stephg2013's avatar
    Stephg2013
    Rising Newcomer
    2 days ago

    Pleaseeee help 🙏🏼 I’m having this exact same issue and I’ve followed all the steps. Showing I don’t have get to work which I’m sure is the one I first bought years ago 😭 

  • XIXFaintXIX's avatar
    XIXFaintXIX
    Newcomer
    2 days ago

    I am also having the same issue tried what they suggested above and nothing has worked

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hello,

    It sounds like you were accessing Get to Work through an active EA Play membership- please look over the order history on your account to verify if you're seeing a separate purchase for Get to Work, or if you were only accessing this pack through an EA Play membership. 

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