Forum Discussion

2 years ago

Solved

Start up Configutation Script error

I'm having a problem. My Sims 4 is having a Configuration Script error (6d1778b8:1df4e8dc:00000000:912c9c10) and I've been all around this forum trying to fix it, but nothing has worked. Previously I...

puzzlezaddict
2 years ago
@WilliamSmiles That's exactly it, and the dxdiag shows that one of the graphics drivers is crashing, repeatedly, and the system can't recover it. So please manually uninstall both drivers and reinstall them. Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get the newest drivers available from Dell here:

https://www.dell.com/support/home/en-us/product-support/product/inspiron-16-5630-laptop/drivers

You'll need both the Intel Xe graphics driver and the newer Nvidia driver. The order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while offline. If this doesn't help, please post a new dxdiag.

WilliamSmiles

2 years ago

I assume that's what you needed from the Dxdiag thing? If not, I can grab something more. The second image is what happens when I remove everything from the ConfigOverride folder, this was the first problem I was having. The last image is the error I get now with the GraphicCards, GraphicRules, and Default in the ConfigOverride folder. I've tried removing some of the files as well as all of them, that didn't work either. Sorry if the images are too big or something, first time on this website.

puzzlezaddict

Hero+

2 years ago

@WilliamSmiles I need the entire dxdiag, saved as a .txt file. The screenshot you posted doesn't have any of the relevant information, which is in several different sections of the dxdiag, so it's not really possible to work with just one or two excerpts.

WilliamSmiles
2 years ago
@puzzlezaddict This it?
DxDiag.txt131 KB
- puzzlezaddict
  Hero+
  2 years ago
  @WilliamSmiles That's exactly it, and the dxdiag shows that one of the graphics drivers is crashing, repeatedly, and the system can't recover it. So please manually uninstall both drivers and reinstall them. Here's how:
  
  https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
  
  You can get the newest drivers available from Dell here:
  
  https://www.dell.com/support/home/en-us/product-support/product/inspiron-16-5630-laptop/drivers
  
  You'll need both the Intel Xe graphics driver and the newer Nvidia driver. The order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while offline. If this doesn't help, please post a new dxdiag.
  - WilliamSmiles
    2 years ago
    It worked after I deleted everything out of the ConfigOverride folder! (After doing the reinstall like you said ofc) Thank you! :D

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