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MCWait's avatar
MCWait
Seasoned Newcomer
10 days ago
Solved

Start up issue

Hi There, I've been having a problem with starting up Sims 4. Very frustrating after the last update in April. I have deleted and reinstalled my game and add-ons. repaired and deleted all my mods a...
crashing
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    9 days ago

    MCWait​  Please remove your saves folder from Documents > Electronic Arts > The Sims 4 and see whether you can play.  If this helps, you likely have this issue:

    Crashes on Mainmenu | EA Forums - 12139111

    If his doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    rebekahssims​  Did you delete the saves folder as well?  If not, please remove it now.  If that doesn't or didn't help, please provide a dxdiag, as described above.

snowpea015's avatar
snowpea015
Rising Newcomer
10 days ago

Mine is doing the exact same thing! I've followed the same steps you have, removed mods, repaired and reinstalled, nothing's working. It'll get to the spinning plumbob loading screen and then freeze up and just close before it even hits the menu. Super frustrating!! 

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