Start up issue

I am having the same problem you are. Yesterday I uninstalled and reinstalled along with one add-on.. I played for a few hours and then today it is back doing the same thing. I have also tried what they are saying to do above with no luck at all.

rebekahssims​  I did have another suggestion, but I guess you went for the nuclear option instead?  What happens now when you try to play?  And do you currently have a third-party antivirus running on your computer?

Please also post a new dxdiag, since the old one would necessarily be stale after the factory reset.

semra3​  Please describe what you see when you try to play.  If you get any kind of error message, post a screenshot.  And provide a dxdiag as well, as described earlier in the thread.

I tried everything that’s been suggested, I thought a full reset would sort the problem but it didn’t haha. Sims is still doing the same, on the loading screen looks like it’s loading then freezes and closes down. Doesn’t show on perfmon /rel for some reason? I currently have no antivirus since factory reset. 

Updated DxDiag, thank you.

puzzlezaddict​ The game did not load for me at all.. It basically just went back to the steam/ea start screens. I did however uninstall both the game and my ea app and reinstalled both. So far, so good it is working now. 

semra3​  Glad to hear you've fixed it.

rebekahssims​  I don't see any Sims 4-related errors in this dxdiag either, which typically means the game is being blocked from starting rather than that it's crashing.  An antivirus can do that, but it's not the only cause.  So I'd like to know whether the game opens in a different Windows account.

Please create a new admin Windows account, and make it local, as in, don't link it to your Microsoft account or any email address.  Use only letters (and possibly numbers) in the name, and only those you'd see in the Roman alphabet, no accents or anything else like that.

You should be able to at least try to launch Sims 4 without reinstalling anything, but if you can't, or this doesn't help, please let me know where the game is installed.  You can see that in the EA App, under Sims 4 > Manage > View properties.