Forum Discussion

Newcomer

4 months ago

Steam account is linked to the wrong EA account how to unlink?

My account was hacked and is now linked to an EA account that is not mine. How do I unlink the account? I can't play The Sims 4 because it always says "There's been an error" even after I try to reinstall the game. I know that if I want to unlink it, I have to contact customer support, but I don't know how to contact them. please help me

ea app

launching

steam

1 Reply

EA_Solaire
Community Manager
4 months ago
Heya gsfrch51drhf

If you need help getting your accounts properly linked up, you'll want to speak with live support as we don't have access to your account details here on the forums.

You can submit a help request on the site here to speak with support on this and explore some options.