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gooochyeee's avatar
gooochyeee
Seasoned Ace
2 years ago
Solved

[STEAM] EA app gets stuck on "preparing game" when attempting to load game

I have tried everything form offline mode, deleting user folder (where my saves and stuff are) reinstalling the game, clearing EA and steams cache, doing a "safe boot". using a "local admin windows a...
pc
  • gooochyeee's avatar
    gooochyeee
    2 years ago
    @puzzlezaddict Hey! just to give you an update I managed to fix the issue by factory resetting the PC, turns out the EA app and the sims 4 has a fit if you mess with the date/time settings and requires you to factory reset to fix, thanks for all your help! and all you do for this game.
JewelWing's avatar
JewelWing
New Novice
2 years ago

@puzzlezaddict I have the exact same problem as @gooochyeee, but I haven't changed any date or time settings like, I only changed the language of the EA app from English to German. Do you think this could have something to do with it? And is there another way to fix it other than factory resetting the PC?

gooochyeee's avatar
gooochyeee
Seasoned Ace
2 years ago
@JewelWing I havent been able to fix it any other way. Remember: Back up ALL your files

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