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blueangel371115's avatar
blueangel371115
Newcomer
16 hours ago

Storybook nursery

Hello, when I go to manage downloads it says I can download it and when I go to purchase screen it says I own it but when I go to download it, it stops the download and says I don't own it, what gives?  It won't even let me buy it again to be sure I do. I tried signing out and back in and clearing the cache and signing back in.

downloads
  • VenusARussell's avatar
    VenusARussell
    Seasoned Newcomer
    16 hours ago

    Have you tried restarting your computer or whatever system you are playing on?

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi blueangel371115 , have you tried clearing the EA app's cache? If that doesn't work could you show us a screenshot of the error you're getting? I've seen someone else with the same issue for the Storybook Nursery pack so it might be a general problem.

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