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MORIMORAolol's avatar
MORIMORAolol
Rising Newcomer
3 days ago

stuck on "preparing game"

i tried everything. i took out my Mods folder out and deleted it, i reatarted the app, repaired the app, repaired the game, i deleted the game and downloaded it again, i removed tasks from task manager, runned the EA as administrator, tried logging into the game thru files and none seems to work my game is just stuck on "preparing game" and then just coming back to the EA app. every. single. time. im so sickk of it please if someone had been through this and know what should i do help me because i am genuanlly frustrated at this point.

1 Reply

  • MORIMORAolol​  Did you try removing the entire Sims 4 folder from Documents > Electronic Arts?  If not, please do that now.  This will remove, but not delete, your saves and other user content.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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