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VickyAiko's avatar
VickyAiko
Newcomer
14 hours ago

Stuck on white screen after launch

I play on PC and after the latest update my game does not launch properly and gets stuck in a white screen indefinitely. The only way to exit is by closing it with task manager, otherwise it just stays like that. I've tried removing all my mods/CC and repairing the game on the EA App, but that didn't solve the issue. This had never happened before the update.

lag
launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    VickyAiko​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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