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GothBae's avatar
GothBae
Seasoned Newcomer
2 months ago

Switching to external hard drive

My game was working fine before moving it to my external harddrive to clear space on my pc.

When I moved it over I uninstalled my game, reinstalled it in created a new folder in my D:/programfiles/(placed in folder here) and tried relaunching. I didnt launch it with any of my backed up mods or saves just tried to launch it straight. It will not launch at all. It sits for a moment then says "there is an error on our end." I'm also not able to move my saves or my mods into the new folder at all because I cannot delete the new sims 4 folder to replace it with the copy of my old sims folder (the one with the saves and mods). It says I dont have permission to remove it. Can anyone help with these issues?

4 Replies

  • GothBae​  In case it's not clear, there are always two Sims 4 folders, one with the game's program files (what the EA App installs) and one with the user data (saves, mods, etc.).  And these two folders should never be combined.

    Please post a screenshot of the error you're getting when trying to move the Sims 4 folder, and let me know where it's currently located and where you want it to be.

    Please also keep in mind that you'll need to create a symbolic link after moving the folder so the game knows where to look for your data.  Here's how:

    https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html

    But that's a moot point until you can actually move the folder.

  • GothBae's avatar
    GothBae
    Seasoned Newcomer
    2 months ago

    So here's what I did step by step. Initially, the EA app installed the game on my c drive. I was told to uninstall it, and change the app to directly download the game into my D:\programfiles  which is why I created a new folder there, making it D:\programfiles\newfolder and inside new folder is where it would install sims4. That was fine but upon launch is where it said "error on our end"

  • GothBae's avatar
    GothBae
    Seasoned Newcomer
    2 months ago

    I've tried uninstalling/reinstalling, restarting my pc, forcing the app to update, clearing the cache, removing all mods, starting the game as is with no saves no nothing and none of that has worked

  • GothBae​  So among other things, you've moved or renamed the Sims 4 folder in Documents > Electronic Arts?  If not, please do so now.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.