The app keeps crashing when I try to change my install location

Question

With the Sims being such a big game, it no longer fits on my computer's main drive. I have a secondary drive that I use solely for games (like from Steam), but every time I try to download the Sims and change the install location, the app freezes and stops responding.&nbsp;
I have tried changing the install location from both the Sims page and my account settings. Every time the app darkens like it's going to pop something up, and then freezes. I have also uninstalled and reinstalled multiple times, but that didn't help.
What can I do to fix this?

puzzlezaddict · Answer

Kailbie​&nbsp; How is the external drive formatted?&nbsp; You can check by clicking Windows key-X and selecting Disk Utility, with the drive connected of course.&nbsp; If it's not NTFS, please format it as such, which will erase all data on the drive.
If you have data you want to preserve on the drive and don't have space to temporarily move it to your internal drive, you can instead partition the external and format only the new partition as NTFS.&nbsp; I would suggest setting aside at least 120 GB for Sims 4, more if you're also going to move saves to this partition.
If the drive is already NTFS, try creating a new folder on it into which you'll install the game.

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The app keeps crashing when I try to change my install location

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