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BenTenpenny's avatar
BenTenpenny
Rising Novice
22 days ago
Solved

The game wont launch on Steam Deck

I tried to play the game on my Steam Deck yesterday but it refused to launch. Not even the EA App seemed to load like it usually does. I changed nothing on my part - no custom proton settings or anything I left it just like Steam OS installed it. The game worked absolutely fine a few days/roughly a week ago.

This issue seems to affect multiple users:

https://steamcommunity.com/app/1222670/discussions/0/739286466076719958/

https://steamcommunity.com/app/1222670/discussions/0/739286466076688642/

https://steamcommunity.com/app/1222670/discussions/0/739286466076623446/

 

 

  • This is a little technical but it did resolve it for me:

    1. Switch to Desktop Mode (Steam button -> Power -> Switch to Deskop)

    2. Download the EA App with Firefox

    3. Launch the Discover Store and search for protontricks and install

    4. Launch protontricks and select the game from the list

    5. Choose “Select the default wineprefix”

    6. On the next scren choose "Run Uninstaller"

    7. Click EA App and then choose "Modify/Remove" to unistall it

    8. Now choose "Install" and browse to the EA App you downloaded (most likely in Downloads)

    9. The EA app window will pop up and choose repair

    10. Once the repair is done it will show the login window. I just closed this and went back into Gaming Mode and my game launched fine.

38 Replies

  • Same issue. Attempted full reinstall and no luck. Digging in files seems pointless. 

    I went as far as ripping out everything EA related in compat files. But even after reinstalling the EA app it did not fix itself. 

    This is most certainly an EA issue, As neither steam Nor the sims 4 updated in between me being able to play and being locked out entirely. 

  • I started playing sims 4 on my steam deck october last year. Everything worked fine, I could even mod it. Until this latest update. now, sims 4 won't open AT ALL. Linux won't help, they say to talk to EA before you guys start.

    Of course, another updats causes the whole freaking game to collapse. Shocker. But I'm so annoyed! I've done pretty much all I can do, i just spent so much money on buying some packs as well and it was all wasted. 

    Its bad enough that you don't allow DLC's to be carried over if you buy them on xbox and move to PC. But now I can't even play the stupid game because EA is all sorts of bugged and won't load up to launch the sims. FIGURE THIS CRAP OUT!! IM SO SICK OF THIS! 

  • I think  Kleeways is 100% right about Steam, but considering how large Steam is, I think it'd be good for EA to collaborate with Steam in trying to keep the EA App compatible with their Linux version.

    I can only think of 1 explanation; the EA app uses software made by a third party and the other company updated their DLLs OR it's because Microsoft updated their SDKs, including .NET, around January 13 and it took EA a few days to update their software with the new functions...

    So Steam needs to update their software to accommodate the new DLLs, it'll probably be a few days...  either because Steam's programmer is swamped or their policy is to only respond to complaints and never preemptively update.  😒

    The only POSSIBLE solution I can think of is "Wine HQ".  The source code, that I've read (only DirectX stuff), is almost flawless.  😂
    They basically rewrote all of the functions and turn it into Linux, so when the app runs a command, it's calling the same function, but through Linux.
    You SHOULD be able to install Wine HQ in Desktop Mode.


    I can't think of anything else.  Sorry that happened.  Good luck.

  • EA_Mio's avatar
    EA_Mio
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hi BenTenpenny​ & everyone sharing their recent experiences here,

    We understand your frustration. Unfortunately, the EA app isn’t officially supported on Linux at this time. This directly impacts playing Sims 4 on the Steam Deck. It also means that we’re unable to provide troubleshooting here, since it's an unsupported platform.

    That being said, we do value your feedback. For now, we have passed your comments along to the team. Thank you for your passion and for trying to help each other.

  • Myrthekos's avatar
    Myrthekos
    Rising Newcomer
    12 days ago

    Also having this issue, just got my SteamDeck for Christmas and was enjoying sims4 a lot until it broke 😔 Almost purchased new packs but right now glad I didn’t yet

  • kats4naps's avatar
    kats4naps
    Newcomer
    11 days ago

    It won't launch in Steam Deck, I also have 0 mods and EA is working for my other games. 

  • Myrthekos's avatar
    Myrthekos
    Rising Newcomer
    9 days ago

    I followed these steps and Sims worked again within 10 min! And I experienced the same issues for days 

    https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/the-game-wont-launch-on-steam-deck/13106083/replies/13129192