I am met with the same message everytime I try to open The Sims 4
Unable to start:
Can't run The Sims 4 with the video card in this system.
Please check that the video card meets the minimum
specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:80010000:00000000]
I uninstalled and reinstalled the GeForce driver and now the game works. 🙂
Thank you so much for your help.
This message first appeared when I updated my graphics card.
I've already turned off Origin - In game.
As far as I can tell, I do meet the minimum requirements in order to run the game.
Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.
I also tried uninstalling and reinstalling the game, but that didn't work either.
That looks good.
Did you make sure you run the game on the Nvidia GeForce card?
http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
You have some crashes from coreServiceShell.exe. Which could either be a Windows process, or Malware.
So make sure you run a malware detection program.
I scanned my computer for any signs of malware. I didn't find anything harmful.
I made sure the game was running on the Nvidia Geforce card but I'm still getting the same error message.
Good to hear that it's not Malware that caused the crashes.
Anyways, did you add both the 64 bit and the 32 bit version of the game in there?
I uninstalled and reinstalled the GeForce driver and now the game works. 🙂
Thank you so much for your help.
