The Sims 4 Crashing

Glaeradaneth​  I would get that adapter when you can, then test the game again.  Your GPU also has a DVI port if it's easier to find an adapter for that.  And your TV, if you have one, should use HDMI, so you could test with your computer connected to the TV.

thirstghosting​  To be clear, you removed your saves folder (or renamed it), and the game still doesn't work?  Try removing or renaming the entire Sims 4 folder instead.

If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Hey so I tried that and it is still crashing. I even disconnected it from the monitor because I thought possibly there was an issue there and it’s still crashing. New save file, no mods and all. 😔 I guess I’ll just wait for possibly another update to fix it. I tried reporting is under bugs/issues and they told me I had “duplicate post” and disabled it. 

MargonRo90​  Did you find a CPU Turbo Boost setting in the BIOS?  Some laptop BIOS have them, called exactly that or something slightly different, and others don't have nearly as many settings.

As for the bug report, that forum is for game issues, not system issues unless the system issue is widespread and not really on the user side.  An example would be the game not working on a certain supported set of processors or graphics cards.  Crashing issues almost always belong in the corresponding tech forum.  It's also best to keep everything in one thread regardless of where the thread belongs.

First, I do not own a TV. 

Second, I tried with the only adapter I could find. The local store didn't have anything of the sort, not an adapter not a cable, nothing. So, I resorted to amazon, which had like one adapter with the required properties. Short story, didn't work at all. Not just the game, I just had a black screen. So, that's not an option.

I'm sorry, but I'm not really going to buy another cable or adapter in the hopes that that might work. I left so much money in Sims 4, and it has worked in this setup for years. It should do so now. It shouldn't even need an extern GPU, since it is not that graphically challenging, or at least it was praised as that. 

Since it has worked for a long time, I'm pretty sure it is not related to my setup, especially, since games that are from a requirements standpoint more challenging to the computer do run. It seems to me that it is an EA-related issue, since everything else is running smoothly. 

I'm sorry for ranting a bit here, but I'm just so frustrated. I don't even have the newest packs, so why does the update crash my game? I'm trying to settle this for over a week now, and your answer is that it's my hardware that's the problem. The same that has been running without much issue for years?

And if it is really that Sims 4 suddenly needs a pro-gamer GPU, and that is not what it has been like until now, then whatever it caused was not a good decision by the development. You can't change the requirements mid-game. Sorry if that sounds harsh, but I feel like I've tried everything I could and it still doesn't work. And it all started with an update. 

Btw, Sims Medieval works again since I redid the graphic settings and let it use the old graphics card again. Idk why it can't with the newer one, but ok. 

Glaeradaneth​  The core game gets updates all the time to how it runs.  Some are so subtle we would never know other than the errors some players get; others are obvious and advertised, like the addition of DirectX 11 mode.  So it doesn't really matter whether you buy the newest packs.

The problem isn't that you're trying to run the game on integrated graphics per se, it's more that you're doing so on a computer that has a dedicated graphics card too.  And this has definitely been more of a problem over the last few months, maybe not quite dating back to the implementation of DX11 mode but close.  I have lots of other examples where the user had plugged the monitor into the motherboard, and switching it to the GPU fixed their game crashing or not loading issue.

At any rate, if you want to try once more, please post a new dxdiag with the adapter in use.  Please also look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

I wouldn't suggest you buy a new adapter if the current one isn't working.  Quality adapters are cheap to make, so it's unlikely (possible, but unlikely) that the one you bought is so dysfunctional as to be useless.

I can't put the adapter to use and try out, because the thing literally made my whole computer only show a black screen, I couldn't even enter my password or do anything, so that's not an option. 

Since the game only shows a white screen when I start it, at least since I told it to use the NVIDIA GPU, I have not started it since, because honestly I'm thankful each time that I can still get out of that with Task Manager and it's not the whole PC crashing. So, the reliabilty monitor is from a while back. That was, btw, with using the NVIDIA.

Here are the details from the reliability monitor (in german though): 

Das Programm TS4_x64.exe Version 1.114.46.1030 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
 Prozess-ID: 347c
 Startzeit: 01dbba731d496cdb
 Beendigungszeit: 4294967295
 Anwendungspfad: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
 Bericht-ID: 074e7661-e78e-4694-9462-81095f6387f0
 Vollständiger Name des fehlerhaften Pakets: 
 Relative Anwendungs-ID des fehlerhaften Pakets: 
 Absturztyp: Unknown

This was one before: 

Das Programm TS4_x64.exe Version 1.113.297.1020 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
 Prozess-ID: 5e4
 Startzeit: 01dbb80221fbd3b2
 Beendigungszeit: 4294967295
 Anwendungspfad: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
 Bericht-ID: fe9cae05-17a5-4fe9-b584-b6ca214c116c
 Vollständiger Name des fehlerhaften Pakets: 
 Relative Anwendungs-ID des fehlerhaften Pakets: 
 Absturztyp: Top level window is idle

Idk if that helps. 

Hey, sorry i haven't replied, i got pissed off after going in circles with EA Help for like 7 hours that day and essentially not getting anywhere, here is my dxdiag

Glaeradaneth​  I'm sorry I never got back to you.  Is it possible your replies were caught in the spam filter?  I ask because I don't remember seeing this latest reply, and it would have stood out to me.  At any rate, if you'd still like help, please post a new dxdiag, and I'll ask for a second opinion.

elzzbelzztheSim​  Please update the driver for your Nvidia graphics card.  You can use the newest release:

https://www.nvidia.com/en-us/drivers/details/245674/

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer afterwards and before trying to play.

If that doesn't help, please describe exactly what happens, now, when you try to play, and confirm that this happens with no mods or custom content present.