@teddygrl06 Is your computer a pc or mac? If your computer is a pc please post your dxdiag - thank you
I use a PC (Dell Inspiron Laptop). I have no idea what dxdiag means or how to find that out...
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Okay, I followed your instructions and this is what it showed...
Your graphics chip is below minimum requirements so how high do you have your graphics settings ?
Also check for new drivers: Intel Download Center: https://downloadcenter.intel.com/
Do you have a lot of files in your tray folder ?
