The Sims 4 keeps crashing
I have read through several posts about this crashing issue but can't seem to find a solution. My game was working fine with mods and custom content included but for the past couple days I had been e...
Forum Discussion
@vw9ycxxz1bf4 I do always appreciate a dxdiag, and in this case it's somewhat illuminating: Sims 4 is crashing with breakpoint errors. There are a few different causes of this error, one of which is the game running out of memory. That should absolutely not happen on a computer with 16 GB RAM, but it's possible that enough other processes are running in the background to eat up most of the resources.
Point is, it's worth checking before moving on to other potential causes. Please restart your computer, wait five minutes without opening anything, then open the Task Manager and see how much memory is in use. It'll show as a percentage, which is fine. If it's more than 25%, please open the Startup tab, take a screenshot of the list of apps, and post it here.
Then open Sims 4, load a save, run it for at least five minutes if you can, put the game in windowed mode (but don't minimize it), and check memory use in the Task Manager again. Let me know what you find.
Thank you for your response. So i followed your steps and turns out my memory is 26% 5 mins after startup and that shoots all the way up to 52% 5 mins into my gameplay. I have attached my the screenshots you asked for too btw bro. Are there any programmes I should disable btw?? Again I appreciate any help because the crashes are getting very frustrating
Also so I have kept task manager up during a crash. This time it crashed when my sims went to work (both normal careers) and I checked my task manager and saw that my memory fluctuated between 82%-97%. The sims 4 then froze for approximately 3 minutes then crashed. Post crash, my memory went all the way down to a steady 21%.
@vw9ycxxz1bf4 The only apps I see enabled at startup are and AMD utility and a component of the Realtek audio driver, and both should stay enabled. 26% memory use is a bit high but not concerning, and it shouldn't cause problems with Sims 4. The 52% use once you're in-game is pretty much exactly what I'd expect: Sims 4 will normally use about that much RAM in a new or lightly-played save.
A longer-term save might use something in the range of 6 GB RAM, but it shouldn't go above 10 GB and then run out of memory, which is what it sounds like is happening with you. I'm guessing this only happens in a save you've previously played, but please do let me know if it happens in a new save as well.
For the affected save, it's possible a mod did some damage before you removed it. One possible cause of high RAM use is too many sims in the background, which is easy to check if you're willing to add another mod (temporarily). Download Show Sim Info, the one by Frankk (not the MTS version, which is outdated), click a sim, choose "search all sims," and let me know how many you see.
If the number is higher than 1,000, please load your oldest backup copy of this save and see how many sims are in it as well. Here's how to load a backup:
https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/
Memory use returning to 21% after the crash is exactly what you'd want to see. That means the problem is entirely contained to Sims 4.
This happens in new saves too. I tested it with a new save and no mods in the game and the crash would still occur (mainly when i travel from my lot). I've downloaded the show sim info mod and I only have 404 sims. What should I do?
Community Highlights
- EA_Cade9 months ago
Community Manager
