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dragonian232's avatar
dragonian232
Seasoned Novice
2 months ago
Solved

The Sims 4 keeps crashing

Just as the title says, my game keeps crashing. There doesn't seem to be a consistant pattern to the crashes. I can sometimes play for up to 40mins before a crash or as little as a minute. Once it crashed the moment the main menu appeared.

I have updated my drivers, uninstalled and reinstalled both the Sims and the EA app multiple times, tried the repair button multiple times, restarted my computer, Windows is fully updated, and even tried deleting my old save files thinking it was corrupted. Deleting the save files actually let my game run on the main menu without crashing for multiple hours but after I started a new save file, the crashes started again. I also do not have any mods downloaded. My computer is also brand new and this is the first time I've played it since I downloaded it onto this computer.

Please help.

 

  • dragonian232​  You could disable them only when you wanted to play Sims 4.  Killing them in the Task Manager (likely in the background processes list) may or may not be enough, but if you disabled them in msconfig > Services and then ended the tasks in the Task Manager, they shouldn't start up again until you allowed them to run again in Services.

    I realize these extra steps might be annoying, but at least you could play, and it's likely that this kind of incompatibility would be addressed in an update sooner or later.

    Alternately, you could try playing Sims 4 with the EA App in offline mode.  This would cut off your access to the Gallery but not otherwise affect the game.  If it helps, you could disable the Google services only when you wanted to be able to use the Gallery.

11 Replies

  • dragonian232​  Thanks for the dxdiag.  Most of the crashes it lists are errors of the graphics driver, and these could certainly take down Sims 4 if you were playing while they happened.  So please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    I realize the computer is new, and the installed driver is the most recent one.  But the software prebuilt computers come with to update them immediately on first use isn't foolproof, and this driver could have been installed incorrectly.  The errors are very clear in terms of what is happening: the driver isn't responding in the way Windows expects, so Windows shuts down the driver.