The Sims 4 rainbow glitch
Product: The Sims 4 Platform: PC Which language are you playing the game in? Italian How often does the bug occur? Every time I click this item in buy mode (see picture); it seems to be the only o...
Forum Discussion
@saramonster Please download today's patch. Then clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Let me know if you still have issues after this.
.png){kind=link}
Right before this new update, I found the guideline on clearing Origin's cache and it worked. Now I've updated the game with the Mods' folder empty and the gallery issue is again there. I've tried repairing, creating a new save file, clearing the cache without success. I don't know what to do anymore. Lately I've been spending more time trying to fix my game than actually playing ☹️
Btw, these are the results of the DxDiag.
Hope you can help me 🙂@MissCSimming Are you seeing any other anomalies in your game? Your dxdiag lists crashes of Dell's Alienware Command Center as well as Nahimic, which is audio enhancement software. But problems with those would more likely crash your game or cause lag or freezes, not an isolated graphics glitch with the Gallery. And the dxdiag doesn't list when the crashes happened, so they might have nothing at all to do with Sims 4.
I asked around, and the two people who recognized the images you posted and weighed in said that this issue was usually solved with either a computer restart or by clearing the cache files in the Sims 4 user data folder. There are a few different files and folders inside, not all of which have to do with the Gallery. Here's a full list, along with explanations of what they're for:
https://sims4.crinrict.com/eng/2014/09/user-files-explained/
Try deleting all the ones that are related to the Gallery or online connectivity, restart your computer, and have a look. If the images are still glitchy, quit and restart without deleting the cache files, and see what happens. (As in, give the game a couple of tries at rebuilding the data using the same cache files.)
If that doesn't help either, try clearing Origin's cache as well as your browser caches, including the one for Internet Explorer. Even if you never use it, Origin does for some purposes. Be sure to uncheck the box to preserve data for favorite sites.
- @puzzlezaddict After the latest updates, I've experienced a little bit of slowdowns when starting the game and sometimes some issues with the sound, that disapperead when turning off my bluetooth headphones. In general the performances are fine though (except those glitches).
I'll try what you've advised me to do and let you know. Thanks again :D
Do you think I have to do something about the Alienware and Nahimic crushes?
Community Highlights
- EA_Cade11 months ago
Community Manager