Sims 4 shuts down without a warning.I am having some trouble with the Sims 4. I am in the EA creator Network, so I got all the packs, and love the game. But after the most recent updates, it is just unplayable for me. The game will just close, without a warning, no errors, nothing, and then I'm left to open it again, and again and again. It happens after 2-10 min of playing. I have tried to repair the game, uninstall the whole thing and reinstall it as a clean install, but the problem is still there.. This is the only game I have this problem withI have updated my drivers for my GTX card. I have updated Windows, and the windows security program I have repaired the game in the EA launcher I have preformed a clean uninstall and reinstall of the game, with all new files and no cc or mods

@auvbri Please run a dxdiag and attach it to a reply here. https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Okay thanks! I have attached the file now. Some might be in Danish tho

@auvbri The language of a dxdiag doesn't matter; most of it is in English or Windows-speak. And everything important is easy to find regardless. Your dxdiag lists one Sims 4 crash that was due to the Nvidia graphics driver, and several more that are generic access violations, not helpful on their own. So the driver is the place to start. Please do a clean uninstall and reinstall, as described here: https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html If that doesn't help, it's possible you have the same issue as a number of others with newer high-end Intel processors. I wrote more about it here: https://answers.ea.com/t5/PC/Sims-4-keeps-randomly-crashing/m-p/14382305#M291224 While your dxdiag doesn't list the typical python37_x64.dll errors associated with this particular error, some affected players mostly see more generic errors like the ones in your dxdiag. So it's worth looking for a BIOS update, and if there isn't one or installing it doesn't help, disabling CPU Turbo Boost in the BIOS settings. I realize that you'd lose a significant amount of performance from your processor, but the graphics card would still be the limiting factor in running Sims 4 and most games given how much more powerful your CPU is. And if you don't like the results, you can always revert the settings and wait for a BIOS update that addresses the instability on the platform that leads to these kinds of problems. At the very least, it's worth ruling this out as the cause of your game crashes.

So I have tried every step you suggested.And I still get the problem... 9 min of play and the game just shut down. But I have been playing Fortnite for like 4 hours without any shut downs.. So IDK...

@auvbri Please try playing in a clean boot: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described. When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If you get another crash, try the clean boot again but with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. When testing, please use another new save in another clean Sims 4 folder, just to keep things as simple as possible.

The sims 4 shuts down without a warning

15 Replies

puzzlezaddict
Hero+
10 months ago
auvbri Please try playing immediately after restarting your computer, with nothing else running aside from the EA App, not even a browser window. Let me know whether this helps at all.

Please also post a fresh dxdiag.
auvbri
New Novice
10 months ago
puzzlezaddictSo the game didnt shot down immediately this time. It took a while. But I kinda cant record anything when I can only have the Sims open and nothing else. Again, don't have this problem with any other app or game on my computer 🤷‍♂️

I have attached the dxdiag file here:
DxDiag.txt120 KB
puzzlezaddict
Hero+
10 months ago
auvbri Do you currently have CPU Turbo Boost enabled? I ask because I see one crash that looks like the overclocking issue I mentioned earlier. Please double-check the BIOS setting in case it reverted, which could happen if you updated your BIOS again.

Please also run a couple of basic checks of your Windows system files:

Hit Windows key-X

Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered

Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter

The system will start validating soon. If it throws an error, please list it here

After it reaches 100%, hit Windows key-X again

Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”

Inside the window, copy and paste “sfc /scannow” without quotes, and enter

Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.

If that doesn't help, please try the clean boot again—your dxdiag lists a few different crashes of other software, and these may or may not be affecting Sims 4. Don't open anything else the first time around, but if the game is stable overall, you can start adding back your recording software and anything else you actually need to have running while you play.
auvbri
New Novice
10 months ago
puzzlezaddictSo I've been in my BIOS, and have turned everything off with a anything related to CPU Boost, or CPU Turbo

I have also been running the checks you asked, in this is the result that I got:
PS C:\Users\auvbr> sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. PS C:\Users\auvbr>

There was no updates to windows.

So I have tried to run the game without "playing" it, to see if it would close down, and then started to slowly add OBS and such. as of now, 10 min of actually playing the game while recording without the game shutting down, so that's good news
puzzlezaddict
Hero+
10 months ago
auvbri That is definitely good news. Let me know if you run into any more trouble.

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The sims 4 shuts down without a warning

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