I purchased the premium version of the game, I had no issues with loading Sims 3, 2, or deluxe edition but suddenly my video card doesn't meet the minimum requirements? I'm not certain if I'm looking at the right thing, but it says my video card is Intel(R) 82945G Express Chipset Family, it's the original video card on my HP Pavillion, am I expected to purchase a new video card just to play the game? If this is the case I would like a refund which Walmart has already refused to do.Unable to start:Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.[oe61221:1df4e8dc:0000000]

There is two reasons for this error Issue with Origin in Game Your graphics drivers are outdated You have a dual graphics card system Your card doesn't meet the minimum requirements of the game Solutions you can try Try deactivating Origin In Game: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/ Make sure your drivers are updated Make sure the game runs on the card and not the chip: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/ Post your Computer's DxDiag for checkingTo gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/You can attach the txt file to your post directly.

The Sims 4 video card error | EA Forums

302 Replies

Replies have been turned off for this discussion

crinrict
Hero+
11 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.
Anonymous
11 years ago
i did that like 10 times it still wont let me play it what do i do?:catsad:
crinrict
Hero+
11 years ago
You need to post them here so your specs can be looked at. It's not a solution to the problem
Anonymous
11 years ago
I have this problem too.

Spoiler

My dxdiag:

------------------
System Information
------------------
Time of this report: 3/17/2015, 22:59:45
Machine name: ASUS-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: K55VD
BIOS: BIOS Date: 03/12/12 10:38:26 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 6030MB RAM
Page File: 4728MB used, 7329MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14571043&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1280 x 720 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO26EC
Native Mode: 1366 x 768(p) (60.014Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2653 (English)
Driver Version: 8.15.10.2653
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/22/2012 08:18:16, 8086528 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-4761-5A34B4C2C435}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x14571043
Revision ID: 0x0009
Driver Strong Name: oem9.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2653😛ci\ven_8086&dev_0166&subsys_14571043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_10431457&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6570 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/14/2012 12:03:08, 4744808 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

-----------
USB Devices
-----------
+ USB-hoofdhub
| Vendor/Product ID: 0x8086, 0x1E2D
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Keyboard Device Filter
| Matching Device ID: *pnp0303
| Upper Filters: kbfiltr
| Service: i8042prt
|
+ HID-toetsenbordapparaat
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Toetsenbordstuurprogramma voor Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ ELAN PS/2 Port Smart-Pad
| Matching Device ID: *etd0107
| Upper Filters: ETD
| Service: i8042prt
|
+ HID-compliant mouse
| Matching Device ID: hid\smartvhidminidevice&col02
| Upper Filters: SMARTMouseFilterx64
| Service: mouhid
|
+ HID-muis
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-muis
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Muisstuurprogramma voor Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 85.6 GB
Total Space: 431.7 GB
File System: NTFS
Model: ST9750420AS

Drive: E:
Free Space: 234.2 GB
Total Space: 257.8 GB
File System: NTFS
Model: ST9750420AS

Drive: G:
Model: ELBY CLONEDRIVE SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Dutch), , 0 bytes

Drive: F:
Model: TSSTcorp CDDVDW SN-208BB
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Dutch), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_14571043&REV_04\3&11583659&2&B0
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_14571043&REV_C4\3&11583659&2&E0
Driver: n/a

Name: NVIDIA GeForce 610M
Device ID: PCI\VEN_10DE&DEV_1058&SUBSYS_14571043&REV_A1\4&3A859E75&0&0008
Driver: n/a

Name: Intel(R) USB 3.0 uitbreidbare hostcontroller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_14571043&REV_04\3&11583659&2&A0
Driver: n/a

Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_14571043&REV_04\3&11583659&2&FA
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_14571043&REV_04\3&11583659&2&D0
Driver: n/a

Name: Intel(R) HD Graphics 4000
Device ID: PCI\VEN_8086&DEV_0166&SUBSYS_14571043&REV_09\3&11583659&2&10
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_14571043&REV_04\3&11583659&2&E8
Driver: n/a

Name: 3rd Gen Core processor DRAM Controller - 0154
Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_14571043&REV_09\3&11583659&2&00
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_14571043&REV_04\3&11583659&2&FB
Driver: n/a

Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_14571043&REV_09\3&11583659&2&08
Driver: n/a

Name: High Definition Audio-besturing
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_14571043&REV_04\3&11583659&2&D8
Driver: n/a

Name: Atheros AR9485 Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_662711AD&REV_01\4&295664A6&0&00E1
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_14571043&REV_C4\3&11583659&2&E3
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_14571043&REV_0A\22043621684CE00002
Driver: n/a

Name: Intel(R) HM76 Express Chipset LPC Controller - 1E59
Device ID: PCI\VEN_8086&DEV_1E59&SUBSYS_14571043&REV_04\3&11583659&2&F8
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_14571043&REV_C4\3&11583659&2&E1
Driver: n/a

Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5289&SUBSYS_14571043&REV_01\4&4AA7C85&0&00E3
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Expression Encoder Screen Codec 2,0x00600800,1,1,Microsoft.Expression.Encoder.EEScreen.Codec.dll,4.00.1639.0000
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
Xiph.Org Vorbis Decoder,0x00600000,1,1,dsfVorbisDecoder-vc100-mt-0_84.dll,0.84.17359.0000
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3505.0912
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3505.0912
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
MainConcept MPEG Demultiplexer,0x00800100,1,2,mc_demux_mp2_ds.ax,9.06.0007.7967
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Xiph.Org Ogg Muxer,0x00200000,1,0,dsfOggMux-vc100-mt-0_84.dll,0.84.17359.0000
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
SmartLogon_Effect,0x00200000,1,1,face_filter.ax,1.00.0005.0001
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
MACSReaderMP3 Filter,0x00200000,0,1,MACSReaderAVI.ax,1.00.2006.0804
DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
ASUS Virtual Camera,0x00200000,0,1,virtualCamera.ax,
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
SelfMusicVideo Dump Filter,0x00200000,1,0,TG_Dump0708.DLL,8.01.2008.5200
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Xiph.Org Vorbis Encoder,0x00200000,1,1,dsfVorbisEncoder-vc100-mt-0_84.dll,0.84.17359.0000
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
ASUS SplitVCam Pump,0x00200000,0,1,virtualCamera.ax,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
DivX Demux Filter,0x00800002,0,3,DirectShowDemuxFilter.dll,1.00.0003.0136
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3505.0912
DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.03.0000.0048
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
DivX Demux Filter (Unrestricted Edition),0x00200000,0,3,DirectShowDemuxFilter.dll,1.00.0003.0136
ASUS SplitVCam Renderer,0x00200000,1,0,splitvcamrenderer.ax,
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
ASUS Color Convert,0x00200000,1,1,RGBTran.ax,1.00.0000.0003
Expression Encoder Screen Codec 2,0x00600000,0,0,Microsoft.Expression.Encoder.EEScreen.Codec.dll,4.00.1639.0000
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
Asus Motion Detect Filter,0x00200000,1,1,motiondetect.ax,
NEDFilter4Samsung Filter,0x00200000,0,1,NEDFilter4Samsung.ax,8.01.0000.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
ASUS Color Preview Filter,0x00200000,1,1,RGBTran.ax,1.00.0000.0003
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
LifeFrame_Effect,0x00200000,1,1,camera_effect.ax,3.00.0021.0001
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
Xiph.Org Ogg Demuxer,0x00600000,1,1,dsfOggDemux2-vc100-mt-0_84.dll,0.84.17359.0000
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
ASUS SplitVCam Relayer,0x00200000,1,0,virtualCamera.ax,
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
LifeFrame Audio,0x00200000,1,1,LifeFrameAudio.ax,9.00.0000.0000
MainConcept Stream Parser,0x00400000,1,2,mc_demux_mp2_ds.ax,9.06.0007.7967
Adaptive Streaming Filter,0x00600000,0,0,Microsoft.Expression.Encoder.Utilities2.dll,4.00.1639.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink-conversieprogramma,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
Cinepak-codec van Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 Codec (8 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
Panasonic DV CODEC,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV-codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV-codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
Xiph.Org Vorbis Encoder,0x00200000,1,1,dsfVorbisEncoder-vc100-mt-0_84.dll,0.84.17359.0000
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
ASUS USB2.0 WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
ASUS USB2.0 WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
ASUS Virtual Camera,0x00200000,0,1,virtualCamera.ax,

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink-conversieprogramma,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
crinrict
Hero+
11 years ago
try updating your graphics drivers and turn off Origin in game: http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
Anonymous
11 years ago
thanks! I turned off origin-in-game and it works perfectly!!!
JCStormy2
Seasoned Vanguard
11 years ago
First, and foremost, thanks for the help you'd been giving. RL snagged me away for a time but I think I've figured it out, at least for now. It started happening on my desktop, as well as the laptop we'd been talking about previously.
Apparently the trouble was with ORIGIN, and their updates. I followed these instructions: http://sims4.crinrict.com/en/2015/03/game-starts-in-small-window-and-doesnt-react/ and, wouldn't you know, everything is working again. I hope it stays this way and I hope it helps others with the same issue. Yay! I don't have to cancel my pre-order for Get to Work!
lupu1801
11 years ago
Everything has been working on sims 4 until this message popped up after i had spent ages downloading the basements update. I am on mac and i don't even know what a video card is!! This game is really stressing me out at the moment, i have tried all the advice on this page and it still pops up.. help me fix it please!!
crinrict
Hero+
11 years ago
If you are on a Mac, it's best to make your own thread so a Mac helper can assist you.

A video card is the same as a graphics card. It's a piece of hardware in your computer that is responsible for what's displayed on your screen (simply put)
IchigoKamiSama
11 years ago
Same problem, tried everything THEN...in Origin right click on Sims game, select "Game Properties" then check "disable origin for this game"

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The Sims 4 video card error

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