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Fairy_Maie's avatar
Fairy_Maie
Rising Traveler
2 days ago

The sims 4 won't launch

Hello,

When I tried to launch the game to provide a save file containing a bug, an error message appeared: 




I tried everything: uninstalling the game (but the button doesn't work: it loads for 1 second and then nothing happens), repairing it (it launches but nothing happens). The game isn't visible in my applications on my PC, so I tried manually deleting all the folders containing Sims 4 and then reinstalling it. I cleared the EA App cache, uninstalled and reinstalled EA App, uninstalled and reinstalled the C++ files, and even tried changing the file where the game is installed. I uninstalled my antivirus software and launched EA App as an administrator. I even tried launching the game directly from the .exe file in Game/BIN.

I still get the same error, and now the uninstall option on my Sims is greyed out and no longer available, as if there were no game. However, my 31 add-ons were installed correctly. I checked during installation and nothing happened. My PC didn't even go into standby mode.

I also tried using Microsoft's troubleshooting utility, but since The Sims 4 isn't even detected as an application on my computer, well... it's useless...

I don't know what to do anymore.

Thank you for your attention and assistance.

crashing
ea app
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    LiviSimmers​  This particular issue is on the user side, not the EA side, and EA is therefore not responsible for fixing it.  It sounds like your current issue is different, and if you'd like help with that, please create your own thread.

  • LiviSimmers's avatar
    LiviSimmers
    Seasoned Newcomer
    2 days ago

    Same thing happened to me so I deleted everything and repaired the game (obviously lost my legacy😭) and now I can’t use the scroll function so if I were you I’d just wait for them to fix whatever is making the game bug as several people are experiencing the same thing, it’s not worth losing all your work😭

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    Fairy_Maie​  This is the master thread for the initialization error, and you haven't tried everything listed.  So it's possible one of the steps may help.

    [CURRENT ISSUE] Sims 4 Unable to Start, Initialization Error | EA Forums - 12542607

    However, the fact that you can't uninstall the game is concerning.  I would suspect your antivirus first.  Did you try uninstalling and reinstalling (or deleting the files and reinstalling) with the AV removed?  If not, that's the next step.

    I have other suggestions for uninstalling here too:

    📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

    Whatever approach you use, you will need to clean your computer's registry of Sims 4 data, either by letting Revo Uninstaller do so automatically or by using Piriform's CCleaner or a similar tool.  I would also strongly recommend removing the EA App with Revo and installing a fresh copy.

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