Every time I open my game it shows a white screen for 2 seconds then automatically shuts down. I updated everything on my computer. I uninstalled and re-installed the EA app and the Sims 4, have taken out all of my mods. This has been an issue since December.
@KMCocoa As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I moved it to the desktop and tried to open the game again and it stayed on for a couple more seconds and then shut down.
@KMCocoa Try updating your laptop's graphics driver. Lenovo doesn't offer a newer driver, but Intel does:
To be clear, you'll want the driver dated February 4. Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
I restarted my computer after updating the driver and i still have the same issue.
@KMCocoa Try forcing the game to open in windowed mode. Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).
If that doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running; any number of random apps might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
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