Unfortunately I've tried all of the above and it's not worked for me. I am launching through steam and the EA app, could that make a difference? I'm unable to see where I can add -dx9 on the app.
Just as an aside - I've not had this problem until recently, I've played over 700 hours of this game without any problems until now
jazzman_87 Are you getting exactly this error, or a different one? If it's different, please type out the text or post a screenshot.
In either case, please please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
Thanks for the quick reply. Yes, It's exactly the same error, please see attached
jazzman_87 I've split your post into its own thread since you have a Windows 10 computer, not Windows 7 like most people with this error, so the cause is likely different for you. Your dxdiag lists a few generic Windows errors, so please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If you use a third-party antivirus, please disable it, temporarily of course. Clear the EA App cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game, again if you have already: game library > Sims 4 > Manage > Repair. Then try to play with the AV still disabled; as long as you don't do anything else at the same time, your computer should be safe. If this works, set exceptions for TS4_x64 and TS4_Launcher_x64, and EADesktop.exe as well, in your AV.
If this doesn't help, please list the location where you've installed the game, which you can see under Sims 4 > Manage > View properties. That's also where you'd add the -dx9 command line argument if you're playing through the EA App. In Steam, it's Properties > General > Launch options.
I really appreciate all the effort you went to with that answer however even after doing all of that, it still throws up the same error. I don't use a third party antivirus but I still went into Windows security and added exceptions even though I made sure that my steam folder was excluded a while back.
I then verfied the game files in steam once more and still no luck sadly.
Here's the message I received after the sfc /scannow process:
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>
jazzman_87 Please try doing a clean uninstall of Sims 4 and the EA App. (Steam is likely fine, and uninstalling it would also uninstall any other Steam games you have.) Instructions are here:
To keep things simple, I'd suggest reinstalling through the EA App and leaving Steam out of it for now. Please do create a new folder, on the root level of your drive, into which you install Sims 4.
