I went from a laptop to a desktop. Ever since the update and change my game keeps crashing, without warning. I have uninstalled it several times, and I am currently playing with ZERO mods. I assumed I had a bad mod or cc.... even after removing ALL cc and mods, it keeps crashing. I attached a DxDiag... please help.
I made no changes and mine has been crashing all morning too. I am so over having a game I spend thousands of dollars on not work. This is trash.
I have never played with mods and I am having the same issue. I followed the advice from puzzlezaddict, updated my graphics drivers, uninstalled and reinstalled and nothing is happening. I try to launch the game, screen goes white for a few moments, then crashes.
I can't get anyone to actually help me either. We have all spent way to much money for games that are constantly breaking and no customer service.
Dxdiag attached.
SimObsessions Thanks for including a dxdiag and testing without mods. Most of the errors in your dxdiag are system issues, so please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please try again to play, this time in a new save in one of the base game worlds, still with no mods or custom content. If you get another crash, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, after running DISM and sfc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
toots2184 If you'd like help as well, please test with no mods or custom content, and if you get another crash, post a dxdiag.
Thank you for your help. I have followed your steps thus far. I am now going to try and play the game in a new save one in one of the base game worlds with no mods or cc. I am attaching photos of the steps that I took.
Hopefully this will work. Thank you you so much.
Again, I followed your instructions. The game lasted a lot longer but it did end up crashing. I am playing with a new save, base game world, with no mods or cc.
I copied error and placed it here upon your request. Thank you for taking your time to help me.
Source
The Sims™ 4
Summary
Stopped working
Date
9/29/2024 12:25 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.185.1030
Application Timestamp: 66e22c2c
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.109.185.1030
Fault Module Timestamp: 66e22c2c
Exception Code: c0000005
Exception Offset: 000000000135eb30
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 01b3
Additional Information 2: 01b3280f2983aea023d44f290c9eb372
Additional Information 3: 8212
Additional Information 4: 821220de23bd6bc4895fda6b3dba545d
Extra information about the problem
Bucket ID: e92b99a63d6035b222fc28685a2f80b7 (1368012815468560567)
Spiderjesus101 Your dxdiag shows that Sims 4 is crashing because the AMD graphics driver is crashing. So please tell the game to only use the Nvidia GPU. Right-click the desktop, open the Nvidia Control Panel, select Manage 3D Settings > Global settings, and choose the high-performance Nvidia processor. This will affect more than just Sims 4, so it's more a test than a fix.
If this does help, you can revert to auto-select under Global settings and choose the Nvidia GPU under Program settings, for TS4_x64 and TS4_Launcher_x64. I've seen reports of this working and not, which is why it's best to try the global setting first.
By the way, is there a reason you're running your laptop screen at a much lower resolution than it supports? 2560x1600 is a lot prettier to look at than 1680x1050. If the problem is the size of the icons or something else along those lines, you can increase the DPI scaling a bit more without sacrificing image clarity. Here's how:
https://www.elevenforum.com/t/change-display-dpi-scaling-level-in-windows-11.934/
This also might help with the crashing—Sims 4 doesn't always respond well to unusual resolutions or scalings. But the workaround for that, whether you want to change the settings or not, is to try playing in windowed mode. It would also be my next suggestion if the above doesn't help. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).
Hi again puzzle addict. I had my game working but since the new update it is once again broken. I am on the NVIDIA GPU as you stated and I did updates and repaired my game. First I had this error: "unable to start: there was an error processing the startup configuration script." After driver updates and repair I got "The contents of your user data directory were created by a newer version of the sims 4 and cannot be loaded. Please update your game via origin to play." I deleted everything and redownloaded and am still getting this error.
Here is my DxDiag. Thank you for any help!
SimObsessions Please update the driver for your graphics card. You can get the newest one here:
https://www.nvidia.com/en-us/drivers/
Choose GeForce, 30 series, 3080, Windows 10, and download the newest Game Ready Driver. Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If that doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If this doesn't help, repeat the test, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If you get another crash, I'd like the same Reliability Monitor info; the text or the Error 2 screenshot is fine, whichever is easier to provide. Please also let me know whether you've noticed any patterns to the crashes, for example when your sims travel to a certain lot or at a certain sim-time of day.
Thank you so much for your detailed instructions, I truly appreciate everything you are doing to help me. I am new to a PC so there are a lot of things I don't know nor understand completely.
I have attached a screenshot. Which one am I supposed to download? Is this even correct? If these two aren't correct, there are more options. Lol.
SimObsessions You want the Game Ready Driver, not the Studio Driver, which is for professional workloads. The drivers are similar but not the same, and while the Studio version should be compatible with games to some extent, it's not as effective. Click View to see a download page.
In general, you always want the most recent driver IF you're updating or reinstalling the driver to fix a specific issue. You don't need to update every time there's a new version or allow auto updates, and in fact that can increase the chances of something going wrong. In general, I don't update unless it's been more than six months, or I want a new feature or to play a new game, or I notice a problem that might be caused by my current driver. Other than that, it's best to keep using an already-working version.
I updated the driver, then I played it and it crashed. I also did a clean reboot tonight and again it crashed. Every time it crashes I am in build mode. Every time I have done something you have requested I have started a new save file, no mods or cc, and in a base game world. I load into create a sim, it never crashes in CAS. After I have a new sim, I load into a completely empty lot in Newcrest and begin to build. It crashes about 5-15 minutes every single time. I had a laptop and Sims 4 ran smoothly with my cc and mods. After switching to the PC it crashes constantly. I didn't know if it had to do with the update or this computer. Here is the Reliability Monitor info;
Source
The Sims™ 4
Summary
Stopped working
Date
10/5/2024 8:33 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5aedf
Fault Module Name: TS4_DX9_x64.exe
Fault Module Version: 1.109.207.1020
Fault Module Timestamp: 66f5aedf
Exception Code: c0000005
Exception Offset: 00000000011a1c5d
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 96b7
Additional Information 2: 96b72c5966c349efac347d26c5f466ae
Additional Information 3: e7a7
Additional Information 4: e7a72824354e2bd703c9e20d8889ba06
Extra information about the problem
Bucket ID: 0dc6161669c9f8b466df04cbd380f7cb (1648041262114207691)
This is happening in my game too. It has made the game unplayable. I will try the suggested tips.
SimObsessions This error is from the DirectX 9 version of Sims 4. Please switch back to DX11 mode for now, since it should work without any major issues.
If you get another crash in DX11 mode, please post a new dxdiag. I'd also like to see the results of some hardware monitoring. The last time I tried to describe how to do it in a reply, this site ate my post, so I'll just link instructions I posted elsewhere:
https://answers.ea.com/t5/PC/Sims-4-crashing-after-upgrade-to-Windows-11/m-p/13847454#M279234
Thank you! How do I switch to DX11?
SimObsessions There should be a check box in the graphics settings, to the right of post processing. If you don't see it, make sure you haven't forced DX9 mode within the EA App. Open your game library, click Sims 4 > Manage > View properties, and if -dx9 is in the command line box, delete it. Then the game should automatically use DX11 mode, and you should see the option to use DX9 mode in the graphcis settings.
You can always see which mode you're using in the lower-right corner of the Main Menu, to the right of the game version number.
SimObsessions Okay, you haven't forced DirectX 9 mode. What mode do you see in the lower-right corner of the Main Menu, to the right of the game version? If it's DX11, that's fine; if you see DX9, open the graphics settings and look in the lower-right area for a check box next to "DirectX 9." You might have to scroll down a bit.
Another crash after finding and changing from DX9 to DX11 :(
I think I did the HWiNFO right....... maybe....https://www.dropbox.com/scl/fi/trn800e9tv4b0w3sg5wgn/SimObsessions_HWiNFO.CSV?rlkey=8kzyd4b88l8sai1gehmoticee&dl=0
Source
The Sims™ 4
Summary
Stopped working
Date
10/12/2024 3:28 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5af09
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.109.207.1020
Fault Module Timestamp: 66f5af09
Exception Code: c0000005
Exception Offset: 0000000001964c9d
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2def
Additional Information 2: 2def73a547ab05abafea750e321a9316
Additional Information 3: 24de
Additional Information 4: 24de1615cc7ba3f1e5a03ccb0aa31cc1
Extra information about the problem
Bucket ID: b9e2a53c692e0024fd643c47e215a42d (2117884004204389421)
