Total loss of sound lips not moving

Excuse me, but how is this issue considered resolved?

This bug started happening right after the second-to-last game update. I had never experienced it before, and I haven’t changed anything on my side. It clearly seems to be related to the update. ( If I remember correctly, this bug already appeared one or two years ago, and a game update fixed it back then. So the issue was definitely on EA’s side.)

The Sims 4’s rendering engine, when using classic fullscreen mode, conflicts with the HDMI output of my TV when it tries to regain display priority after an alt-tab or window closure. In borderless windowed mode, this conflict doesn’t happen because the game doesn’t need to request exclusive display access again, so the audio doesn’t cut out.

Could you please confirm if it’s being investigated ?