Forum Discussion

betsylouise250's avatar
19 hours ago

travel crash

whenver i try to make my sim go home, my game stays on the loading screen and it crashes. i'm unsure how to troubleshoot it or just to stop playing entirely. I've tried managing it, but since i got the game through steam, I'm unsure what to do. I know about the fix today, so hopefully that helps. thank you for your time!

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    18 hours ago

    Did you add anything manually to the mods folder ?

    Usually if you don't know what mods are, it's safe to say, no, you don't use any.

    LastCrash/LastException files can be found in Documents\Electronic Arts\The Sims 4

    You can't upload them here so you will either need to copy/paste the content of the file (open it with notebook) or upload to a third party site and link here.

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post

     

    Going to move this to the tech forum.

  • I wish i knew how to do any of that. :( i just tried messaging someone. i'm unsure if i'm using mods..i know that i pulled it out and put it into a folder on my desktop through verifying the integrity of the game

  • Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do.
    • Any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here. You cannot upload them to this forum