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Anonymous's avatar
Anonymous
10 years ago

tried to plan outfit,stuck on loading screen 2+ hours, wouldnt let comp. restart

i was playing and i went to plan the outfit for my sims new son, and it was on the loading screen for over 2 hours. i couldnt close the game down and it wouldnt let me restart my computer so i had to manually shut down my computer. also have been having issues with the time, fast forwarding the time sometimes the characters will stop and just kindof stand there and time will go on and their needs will decay and ill have to pause it, it will go back in time quite a bit and their needs will stay the same (decayed). this also happens overnight alot. so doing tasks takes longer because of this.

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    @SoulfulSinner,

    It is possible that custom content is causing your game to fail while loading. If you are running your game with script mods and custom content, please try removing or disabling them then re-launching your game. If the problem persists and you've been able to play without encountering these problems previously, try resetting your game data.

    If you haven't been able to play your game please post your DXDIAG so that the problem can be identified accurately.

  • Anonymous's avatar
    Anonymous
    10 years ago

    i dont have custom content, im not sure how all of this works though, would resetting my game data erase all of my households and progress?

  • Anonymous's avatar
    Anonymous
    10 years ago

    No, you will not lose your household or progress if you return all of your save files to "My Documents\Electronic Arts\The Sims 4\Saves" be sure to delete the file Slot_00000001.save before launching your game. Please also post your DXDIAG as requested so that your hardware capacity and compatibility can be verified. Just attach the diagnostic report to your next reply.

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