I recently got a new laptop and everytime I click off TS4 to go like to my browser or something....then I go to click back on, it freezes..I got it to unfreeze eventually but it still does it everytime which is really annoying...
I ran a dxdiag to see but Idk how to send it to EA to check anything so if anyone could help...
Mommyof2_88 Sorry for the late reply. Does this happen in windowed and "windowed fullscreen" (i.e. Borderless) modes in addition to fullscreen?
Separately, does it help to restart your computer immediately before you try to play, and have nothing else open aside from the EA App? Your dxdiag shows that Teams is crashing, and it might be starting with Windows, so check the Task Manager's Startup list for anything that doesn't need to be running all the time. Anything you disable at startup can still open when you want it to; it just won't open on its own.
puzzlezaddict I figured out it was reshade…, I even tried Gshade and the same thing happened so I’m assuming my new computer isn’t allowing those to work
Mommyof2_88 Your computer's graphics chip is under the minimum requirement for Sims 4, so I wouldn't be surprised if adding ReShade/GShade is a problem. Both add to the graphics rendering load, sometimes significantly, and your graphics chip would already be maxed out with the game itself.
Having said that, if you still want to try, make sure you're downloading the version of ReShade or GShade that's built for the version of Sims 4 you're running. Your game would default to DirectX 9, and running the DX11 version of ReShade/GShade would cause significant problems; and vice versa if you happened to force DX11 mode instead.
Community Manager
