Forum Discussion

gummytulips's avatar
7 months ago
Solved

TS4 won't launch, even after trying everything.

After updating The Sims 4 to the Lovestruck Patch, everything has been absolutely broken. My biggest issue is that I cannot launch the game. The problem persisted after removing my mods, moving my "Sims 4" folder to desktop, restarting my computer, etc. I didn't think it was right to post this in "Unable to launch The Sims 4 in EA app after moving from Origin" because the problem only occurred after the update, not the app switch. Even task manager does not recognize the Sims 4 as launching after I click the button. Something strange I did notice though is that my computer's fan becomes much louder when I click "play" on Steam. I would much appreciate help troubleshooting.

  • @gummytulips  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  Your dxdiag shows a pile of crashes of the Steam service that links to the EA App, but this is almost always an App issue, not Steam.

6 Replies

  • @gummytulips  Please let me know what antivirus you use, and whether it helps to disable it (temporarily) and repair the game in Steam.  The option is something like "Verify integrity of the game files" and used to be under Properties > Local files.  As long as you don't do anything else while your antivirus is disabled, only test Sims 4, your computer should be safe.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    And if you see an error message when trying to play, please post a screenshot of it.

  • gummytulips's avatar
    gummytulips
    7 months ago

    I don't use an antivirus, unless you count the one built into Windows 11. But I don't know how to disable that. I've repaired before with no luck. No error message. This is my dxdiag (I hope I did it right).

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @gummytulips  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  Your dxdiag shows a pile of crashes of the Steam service that links to the EA App, but this is almost always an App issue, not Steam.

  • gummytulips's avatar
    gummytulips
    7 months ago

    I did as you said and the game began to reinstall. My computer is pretty slow so this might take a few hours. I'll see if this works. Thank you for your help so far.

  • gummytulips's avatar
    gummytulips
    7 months ago

    God's holy light shined down upon me and I saw the face of the omnipotent puzzlezaddict. The game launched. Thank you so much. Someone needs to pay you for this *.

  • gamelore101's avatar
    gamelore101
    6 months ago
    @puzzlezaddict I uninstalled it and reinstalled it five times, and it won't launch it keeps saying update is needed, and the it shows that its playing and the play button is grey but nothing launches....please help. Thank you for posting this.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,589 PostsLatest Activity: 22 hours ago