Forum Discussion

GlitterBlitzz's avatar
6 years ago

Unable to connect to gallery in The Sims 4

So I've never been able to connect to the gallery in TS4, but now it's really starting to annoy me. When I click gallery, it says "connection is required. connect or stay offline?", so I click connect, but every time it says "trying to connect... Could not connect; Try again?" And no matter how many times I click try again, it never connects. I'll try anything at this point... Please help.

8 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @GlitterBlitzz

    I assume you have a Win10 system
    This is the EA advice given to another user in a similar case:
    Hold down the Windows Key and press X.
    Click Administrator: Windows Powershell.
    When the command prompt opens, type ipconfig/flushdns and press Enter.
    Type ipconfig /registerdns and press Enter.
    Type ipconfig /release and press Enter.
    Type ipconfig /renew and press Enter.
    Type netsh winsock reset and press Enter.
    Once you complete this please complete the following steps mentioned below and your issue should be resolved.
    Open the Start menu and search for msconfig.
    Click on System Configuration.
    Click the Services tab.
    Check the box to Hide all Microsoft Services, then click the Disable All button.
    Click on the Startup tab, then click on Open Task Manager.
    It can take a few seconds for the Task Manager list to load.
    Click each of the Startup programs in the list then click the Disable button.
    Close the Task Manager window.
    Click OK on the System Configuration window to save your changes, then restart your computer.
    Once you restart your computer, try launching your game again.

    I don't work for EA
  • @GlitterBlitzz I am on Mac and it was similar at what happened to me. Mine froze when I tried connecting to the gallery and it was really frustrating. I moved my Sims folder to the desktop because it had CC and Saves in that I won't get back and uninstall the sims and origin then I reinstalled it and it worked. If this works please let me know, I know it is a pain to uninstall and reinstall but for your game to work and access the gallery it is totally worth it.

    P.S make sure to back up your current the sims 4 folder if you have things in there you want.
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @GlitterBlitzz

    You can uninstall The Sim4 in Origin.
    Origin/Library right-click on TS4- the option "uninstalling"