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EliaForce95's avatar
EliaForce95
11 years ago
Solved

Unable to download the pre-load

Hello, I pre-ordered The Sims 4 in August, it was supposed the pre-load to become available on 1st September at 19:00 PM where I live (Italy), although I still cannot download it now at this very moment (3rd September, 09:00 AM).

When I check my orders it says it is "Processing" and when I hover on the "?", it says "We've billed you for your order but some items may have not been delivered yet", as much as I understand English, that means that the payment went fine and they received the money, but the game isn't out yet, which is true.

But why can't I download the pre-load ? I see the game in my Origin client, but when I click/hover on it, I have no "Pre-Load" download button, they game will be out in approximately 14 hours, I know, but I'd like to download it so I can play it right away when it gets released tonight.

I have already contacted the Italian support center, I chatted with an operator and told me there were issues on server-side, but I can't believe they haven't solved yet.

pc
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @EliaForce95 I see you've proceded to cancel/refund your pre-order.

    Now that the game is released in all regions, there shouldn't be issues.

    As to your comment, if you charge at the moment of the pre-order, it's effectively a pre-sale. Numerous other outlets do it that way, but we charge people the moment the game releases, not before. 🙂

8 Replies

  • EliaForce95's avatar
    EliaForce95
    11 years ago

    I just chatted with another game advisor, he said that I should wait these 9 hours and see if the game downloads correctly then.

  • EliaForce95's avatar
    EliaForce95
    11 years ago

    It just got released, but I still have no download button.

    I do still have the game in my account though...

  • xCGYERx's avatar
    xCGYERx
    11 years ago

    Yeah me to t😕mileymad:he same thing but i live in Florida and i pre-ordered it in may though and it's fustrating to have to wait

    @EliaForce95 wrote:

    Hello, I pre-ordered The Sims 4 in August, it was supposed the pre-load to become available on 1st September at 19:00 PM where I live (Italy), although I still cannot download it now at this very moment (3rd September, 09:00 AM).

    When I check my orders it says it is "Processing" and when I hover on the "?", it says "We've billed you for your order but some items may have not been delivered yet", as much as I understand English, that means that the payment went fine and they received the money, but the game isn't out yet, which is true.

    But why can't I download the pre-load ? I see the game in my Origin client, but when I click/hover on it, I have no "Pre-Load" download button, they game will be out in approximately 14 hours, I know, but I'd like to download it so I can play it right away when it gets released tonight.

    I have already contacted the Italian support center, I chatted with an operator and told me there were issues on server-side, but I can't believe they haven't solved yet.

     

  • EliaForce95's avatar
    EliaForce95
    11 years ago

    The thing that I don't understand is:

    If the ordered presumably "failed", as any game advisor I talked to till now said, why do I still have the game in my account ? Why ? I just can't download it, but I do have it in my account, on the game details I still see "Unreleased", while it has been released 8 hours ago.

    If EA would've charged at the pre-order moment, all of that would'nt have never happened, a tip to Electronic Arts for the future: change your pre-order management, charge at the pre-order, that'll avoid a lot of troubles.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @EliaForce95 I see you've proceded to cancel/refund your pre-order.

    Now that the game is released in all regions, there shouldn't be issues.

    As to your comment, if you charge at the moment of the pre-order, it's effectively a pre-sale. Numerous other outlets do it that way, but we charge people the moment the game releases, not before. 🙂

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