Unable to get OneDrive to use my files with Sims 4

sixtiesbaby62  The underlying cause here could be low storage on your computer, so please make sure you have enough space on your C drive.  I don't know how large your Sims 4 user folder is, but the computer needs 20-25 GB free with the folder stored locally, or OneDrive may try again to push it to the cloud.  And  game updates can temporarily take a lot of extra space, which may explain why this keeps happening.

Can you see the Sims 4 user folder in Documents > Electronic Arts?  If so, right-click it and select "Always keep on this device."

If you can't see the folder on your computer, please see the "Restoring missing saves" section of the first post of this thread:

[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402

In general, I'd suggest not allowing OneDrive to touch your Sims 4 files at all.  But if you'd prefer to keep using it, that guide has a couple suggestions for how to prevent it from causing problems.

Thank you, puzzlezaddict, for your reply.

I have a question.   I have looked up on Google how to move files. If I move the saves from the One Drive folder on my PC to the Documents>Electronic Arts>The Sims 4>Saves folder on my PC, will they be in my game (that folder is empty right now and my saves are still not in the game)?  

I followed your instructions and this is what occurred:

1. I could not see the Sims 4 user folder in Documents>Electronic Arts, so I went to the "Restoring missing saves" section of the first post of the indicated thread.
2.  The option to "restore" did not appear in the options when I right-clicked on the listed files.
3.  I went to the next section to have One Drive to continue to sync my files.  One Drive then downloaded my saves from the cloud to my PC to the One Drive folder under Saves. 

Thank you again.

sixtiesbaby62  Your computer has several Documents folders, as you're seeing, but only one is designated as the directory for a given user.  Sims 4 tries to use whatever location Windows says is the directory, and there's no way to tell it to use a different folder instead.  So moving your user data elsewhere without doing anything else will simply hide that data from the game.

When you allow OneDrive to sync your data, it sets the directory as C > Users> your username > OneDrive > Documents.  You can change the directory to a different location manually if you want, with or without getting rid of OneDrive entirely.  Telling OneDrive not to sync Documents, whether you get rid of it entirely or just let it sit there, should move the Documents directory back to C > Users > your username > Documents, but use the reg query command in that guide (ctrl-F to search for it) to confirm.

Once the location of the Documents directory has changed, you can place your Sims 4 data there and the game should read it.  You can place the data in the desired location first if you want.