I open up the gallery in game and try and access the community portion of the gallery and it tells me it can't go online that there is no internet connection. I have internet, as is evidence by the fact I can post here. Also this problem did not exist before the update today. Before someone asks, no my firewall, antivirus, anti-malware software is not blocking Sims 4. The update borked something.
Since finally getting Origin to work again (remember the problems I had with it wanting me to update to Win7) I have not put Origin in offline mode. In fact as stated it wanted to download earlier today an update for Dragon Age: Origins. So the problem doesn't appear to lie with a connection issue at all as Origin itself is in online mode and can download updates. What I might do is force it into offline mode and then reboot it back into online mode and see what happens.
Edit: No joy on the switching back and forth between offline and online modes.
Though I do seem to have a separate problem with Origin though. When I close Sims 4 out, the Play button remains greyed out and I am unable to launch Sims 4 again, I have to close out Origin and then restart it before it will let me launch Sims 4 again.
BTW I am going to have to wait to try and fix the connection problem, assuming there isn't a fix before then, tomorrow. I have to be at work shortly.
@aphantasm72 Not allowing play without exiting sounds like an install or cache problem. That isn't normal, even for a badly behaved Origin.
Let's clear the Origin Cache first. Exit Origin Completely, then open your task manager and end any Origin processes you see in there. (should only be one). Now Clear your Origin Cache Files.
Run CCleaner to clear your browsers and, again to clean your registry.
Reboot your computer, Run Origin as Administrator. Log in using your email address, not username, just to make it faster and easier for Origin to find your data on the servers again.
See if that helps.
If it doesn't you'll have to try manually uninstalling Origin and installing it again form a fresh download of the client.
I seem to have gotten the ability to press play again after closing the game. But I still have the problem of being unable to go online when clicking either 3 Plumbobs or the Community tab in the Gallery. I had hoped by now an EA rep would have responded to this, much like they did when we were having trouble after their forced update to Origin 10. But I guess I will have to open a new support ticket.
Edit: Was wrong about the Play button not staying grayed out after closing Sims 4. While trying to resolve my original problem. I noticed it is still staying grayed out. But I also have noticed something. It doesn't do it all the time. It's not that big of a deal really. Once I install that new HD and Win7 that hopefully might fix that. Right now though, exiting Origin and restarting it later is a good work around. I'm more worried about my original problem at the moment since it strips functionality from the game.
Have you fixed it?
Community ManagerHi all,
Since this thread hasn't been updated in several years I went ahead and locked it to prevent further necro-posting. If you need some help with an issue like this please feel free to post a new thread, and we can take a look.
Thank you!
/Kent
Community Manager
