Forum Discussion

DaMaskEffect's avatar
DaMaskEffect
New Rookie
10 months ago
Solved

Unable to navigate mouse in game.

I have read all of this fixes for this issue and nothing has worked. When loading the game, the in game mouse glitches. It goes away and comes back in a different area of the screen, when trying to find the mouse. This causes me not to be able to properly click on anything. I am playing on a Lenovo Yoga, here are the things I have tried and have not fixed the issue.

I do have a touch screen laptop. I have disabled the touch screen and ended up manually turning off the computer.

I have checked my mouse settings on my computer and pointer trial is turned off. 

I am not on any discords, however I have turned off background services and in-game overlay.

I have changed between the different windows in the viewing options.(fullscreen, window fullscreen, and window) none of these solve the issue.

I have updated the driver on my touch pad and USB mouse. I also tried removing the USB mouse, using just the touch pad.

I have uninstalled and reinstalled the EA app and Sims 4. I also reset the whole Sims 4 game to new and still having the same issue.

Lastly, but certainly not least I have repaired the games.

As you might imagine this is very frustrating. Please help!

pc
  • DaMaskEffect's avatar
    DaMaskEffect
    10 months ago

    I ended up getting a brand new computer because the issue was not just in Sim 4 it was on my Steam games and the main computer. I unboxed the computer and SURPRISE same issue. Luckily I have found the cause of the issue in case someone else asks. If the screen is a touchscreen (maybe even if it isn't) it is a possibility that the pen sensor for pen and touch support is enabled. Disabling this in Device Manager >Human Interface Device>HID compliant pen has fixed the issue I am having. 

34 Replies

Show More
  • addiikay's avatar
    addiikay
    9 months ago

    i’m having the exact same problem as you, did you eventually fix it? i’m desperate.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @addiikay  Everyone who's tried the fix in the accepted solution on page one has said it worked, so please try it as well.

  • Gayle443's avatar
    Gayle443
    9 months ago

    Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.110.311.1020 DX11
    What expansions, game packs, and stuff packs do you have installed? Horse Ranch Expansion Pack, My Wedding Stories Game Pack, Vintage Glamour Stuff, Vampires, Toddler Stuff, StrangerVille, Spa Day, Snowy Escape, Seasons, Realm of Magic, Perfect Patio Stuff, Parenthood, Outdoor Retreat, Nifty Knitting Stuff Pack, Movie Hangout Stuff, Luxury Party Stuff, Laundry Day Stuff, Kids Room Stuff, Jungle Adventure, Island Living, Home Chef Hustle Stuff Pack, Holiday Celebration Pack, High School Years, Get To Work, Get Famous, Lovestruck Expansion Pack, Dream Home Decorator Expansion Pack, Discover University, Dine Out, Desert Luxe Kit, Cottage Living, Cool Kitchen Stuff, City Living, Cats & Dogs, Bowling Night Stuff, Gnome on the Go Digital Content, Street Eats Digital Content, Lovestruck Heartbreak Happens Digital Content, Vibing Streamer Gear Digital Content
    Steps: How can we find the bug ourselves? Using a Lenovo Yoga 7 laptop, just play the game without disabling the HID-complaint pen device.
    What happens when the bug occurs? The mouse cursor randomly jumps to the edges of the screen, causing the camera to fly away in random directions. This also occurs outside of The Sims 4, but only when The Sims 4 is running; the issue disappears as soon as the game is closed and the touch screen otherwise behaves normally. Disabling the HID-complant pen device in Device Manager causes the problem to stop occurring, but this is not simple to do and is very inconvenient. (I do not personally have a pen but on a Lenovo Yoga laptop this device driver is installed by default, so this will affect all users with the same laptop.) This thread on the EA Forums describes the exact issue, and everyone in the thread has the same laptop model. https://answers.ea.com/t5/PC/Unable-to-navigate-mouse-in-game/td-p/14184702
    What do you expect to see? The mouse behaves normally and does not randomly jump around.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
    Did this issue appear after a specific patch or change you made to your system? No

    ‌

    The mouse cursor randomly jumps to the edges of the screen, causing the camera to fly away in random directions. This also occurs outside of The Sims 4, but only when The Sims 4 is running; the issue disappears as soon as the game is closed and the touch screen otherwise behaves normally. Disabling the HID-complant pen device in Device Manager causes the problem to stop occurring, but this is not simple to do and is very inconvenient. (I do not personally have a pen but on a Lenovo Yoga laptop this device driver is installed by default, so this will affect all users with the same laptop.)

    This thread on the EA Forums describes the exact issue, and everyone in the thread has the same laptop model. https://answers.ea.com/t5/PC/Unable-to-navigate-mouse-in-game/td-p/14184702

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,702 PostsLatest Activity: 25 minutes ago