Before the new 'Legacy' update my sims will not open. I've tried to uninstall and repair the game but nothing seems to work. The sims updates makes it open but once I want to play again I get the same pop up. It'd really be helpful if someone could help.
@KpoppyJ Does your computer run Windows or macOS, and which version? Are you currently running the Legacy Edition or the standard version of Sims 4?
I run in Windows. I'm currently running the 'Legacy' edition of Sims4
@KpoppyJ I've moved your thread to the Sims 4 PC tech forum.
One common cause of this error is Windows 10's Controlled Folder Access blocking Sims 4. You can set exceptions for both TS4.exe and Origin.exe:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
If you have a third-party antivirus/firewall, it could also block the game. You can test by disabling it temporarily, and if that's the issue, just set the same exceptions.
If this doesn't help, you can try the other steps listed here:
https://sims4.crinrict.com/eng/2014/09/unable-to-start-initialization-error-at-startup/
@KpoppyJ If you open Controlled Folder Access as described, what do you see? You can post a screenshot if you want.
It would also be good to see a dxdiag on this computer. You can attach the results to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@KpoppyJ You don't have to submit the dxdiag to EA help; just attach it to a post here.
