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BorealVidaCozy's avatar
BorealVidaCozy
Seasoned Novice
1 day ago

Unable to start

Good morning, today when I tried to launch the game I got this error. It's never happened to me before (I've been playing often for many years, I have all the packs).

I've seen that there are other errors with the same name but not the same number. Things I've tried:

- I removed the mods folder

- I restored the game

- I restarted my PC

- I cleared the EA app cache

- I uninstalled the game (it won't let me from the EA app, I click it and nothing happens, I forced it from my PC)

- I uninstalled the EA app

- I unlinked my Steam account from the EA app

- I forced my antivirus to stop (Windows Defender)

I don't know what else to do. What I can say is that it created a new folder (and if I delete it, it recreates it) in "Documents/Electronic Arts" called "The Sims 4" when mine was called "Los Sims 4" (I have the EA app and the game set to Spanish). But even if I move the save files or all the folders from the old one to the new one it created today, I still get the same error message (it doesn't matter if I delete the new one, the old one, or both... same error).

PLEASE, I need help. This game is very important to me.

_____________________________________________________________________

Buenos días, hoy al intentar entrar al juego me ha dado este error. Jamás me había pasado (juego a menudo desde hace muchísimo años, tengo todos los packs).

He visto que hay otros errores con el mismo nombre pero no con el mismo número, cosas que he probado:

-He quitado carpeta de mods

-He restaurado el juego

-He reiniciado el pc

-He borrado caché de ea app

-He desintalado el juego (desde la ea app no me deja, le doy y no hace nada, lo he forzado desde el pc)

-He desintalado la ea app

-He desvinculado la cuenta de steam de la ea app

-He forzado a mi antivivirus a que pare (windows defender)

 

Ya no sé qué más hacer. Lo que puedo decir es que me ha creado una carpeta nueva (y si la borro me la vuelve a crear) en "documentos/electronic arts" llamada "the sims 4" cuando la mía se llamaba "los sims 4" (tengo el idioma en español de la ea app y del juego). Pero aunque pase los saves o todas las carpetas de la antigua a la nueva que ha creado hoy, sigue saliendo el mismo mensaje de error (da igual si borro la nueva, la vieja, ambas... mismo error).

POR FAVOR, necesito ayuda. Este juego es muy importante para mí

 

cc or mods removed
crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    BorealVidaCozy​  Do you still need help?  I read through your post on the Spanish forum, and it sounds like the game is running but is somehow in English now.  In case you're not aware, it's normal for the Spanish version to name the user folder "Los Sims 4" rather than "The Sims 4," and sometimes switching languages fixes this kind of error for exactly that reason—the problem is in the old user folder, and the new language uses a different folder and therefore sidesteps the issue.

    Having said that, a new Windows account should also get around the issue, unless you imported your data to the new account, or you tied it to your Microsoft account and allowed OneDrive to sync your files.

    For the current language issue, the next step (if you haven't done so already) would be to clear the EA App's cache, again, and repair, again, in order to try to force the game to download the correct language strings.

    At any rate, let me know if you'd like help at the moment.

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