Forum Discussion

MarieLavalliere's avatar
28 days ago

Unavailable for purchase kit

Hello I have recently purchased the storybook nursery kit, but when I got in the game, not only were the items not appearing but when I clicked in the store in the game it is said that the game is unavailable for purchase. But I have already purchased it?!

 

Also yes I do own mods but even when i do disable them the bug still occurs.

 

Here’s the proof that I actually did buy it

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager

    Hi MarieLavalliere , have you tried clearing the EA app cache first to see if that helps? To do so, click on the three dashes in the far-left corner > Help > App Recovery > Clear cache. Let us know how that goes!