yv1990 The dxdiag helps a lot, and I'd have asked for it sooner if I'd seen your thread before now. Please try changing the settings listed in this post from bibliomak:
Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525
whubble The minimum requirement is NOT a processor that runs at 2.0 GHz or higher. What you've listed was the previous requirement (and you can tell it's outdated by the fact that it doesn't mention Windows 11), but what it's saying is the processor needs to be as good as or better than the 2.0 GHz Core 2 Duo that's almost 20 years old. Almost anything from the last five years is faster than that, and anyway, the current minimum requirement is an i3-2220.