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whostolemyapples's avatar
whostolemyapples
New Novice
2 days ago

Unrecognized Video Card: Your video Card was not found in our Database

Hi everyone, I'm really confused because sims 4 game doesn't seem to "find" my laptop graphics card. How can I fix this? I checked graphics settings for Sims 4 & the correct graphics card is listed....
hardware
launching
whostolemyapples's avatar
whostolemyapples
New Novice
2 days ago

Thanks for your help! My game hasn't been loading properly ever since I got the error code for unrecognised video card. I even tried re-setting my game by creating a new EA folder (adding "old" to file name & launching the game so that a new folder got created. I also cleared EA cache & repaired the game in EA & ensured my graphics didn't need to be updated.

This is the config including next few lines:

=== Graphics device info ===
Number:          0
Name (driver):   AMD Radeon(TM) Graphics
Name (database):  [Found: 0, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 1506, Board: 8b2f103c, Chipset: 00c1
Driver:          , Version: 32.0.11020.16, GUID: 3A1A5113-EDD8-11EF-9681-806E6F6E6963
Driver version:  16

Thanks for your help!!

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