Update crashes EA app
Hi, I've been trying to get the latest update (Feb 3 2026) and the app keeps crashing. I gave up at 36% and shut down my PC. The next day I tried again and the update percentage kept going down. The...
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The_Mercuria You can try repairing the game instead, which would give you the updated version.
If that doesn't help, where is Sims 4 installed? You can see the location in the EA App, under Sims 4 > Manage > Manage add-ons.
You can also try manually uninstalling and reinstalling the newest VC++ runtimes, as the EA App sometimes tries to update/replace these when installing or updating a game that requires them. Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall anything from 2015 or newer (leave the older runtimes alone). You can get fresh copies here, under "latest supported redistributable version":
You'll need both the x86 and x64 versions, but not the ARM version, which is for a different class of device. Restart your computer after installing the runtimes and before trying to update or repair Sims 4 again.
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