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AggieSim's avatar
AggieSim
Seasoned Rookie
6 years ago
Solved

Update Issues

The latest update that you guys just pushed out has some issues. None of my worlds that I have households in show anymore in manage worlds & I can't get play any of my households. The household that ...
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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@AggieSim  Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If that doesn't help, clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

restart your computer, and repair again.

@kolectt  What exactly happens when you try to play, and when in the process does the game stop working?  If you get an error message, please post a screenshot.

kolectt's avatar
kolectt
6 years ago

it won’t let me put the video on here but do you have like ig? or snapchat? so i can send you the video there because it’s a little to complicated for me to explain.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @kolectt  I don't have social media accounts, sorry.  What you could do is upload the video to the site of your choice and link it here.  Or you could tell me when in the process the game stops working, and what you see.

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