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BosseyedWolf's avatar
BosseyedWolf
Newcomer
8 hours ago

USB mouse and hotkeys freezing in game

Hello, I've been experiencing this problem since January this year where around 2 hours in game my usb mouse will freeze and the hotkeys stop working (awsd, <>, etc), but sims itself doesn't freeze. I then go to quit and my laptop spontaneously restarts. Upon restart mouse and all keys work fine. I have mods and cc, which I have updated, but this also happens on vanilla save files, ( i have tried 3 different save files and it has happened across all of them). I have turned on window mode, repaired the game, a clean boot, turned off social overlays in EA app, I always delete the localthumbcache and tried without using the usb mouse and nothing has worked. I'm not tech savvie so dont really know what to do next!

cc or mods removed
custom content (cc)
mods

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    BosseyedWolf​  Some hotkeys not working is a known issue, although from what I've read, the mouse isn't usually affected.  Having said that, your computer should definitely not be restarting on its own.  So please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also look for an error that happened at the time of the mouse freeze or restart that is NOT simply "Windows did not shut down properly" or similar.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll open the Reliability Monitor, with a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of one of these freezes, preferably the most recent one.  If you're not sure when that happened, you can try to trigger another one, but keep in mind that the Reliability Monitor doesn't always update right away, so you might need to check again an hour or two later.

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