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Chanelle23's avatar
Chanelle23
Rising Newcomer
12 days ago

USB Ports Stop Working when game is launched

Since doing the update and the Reaper challenge has started I have been experiencing my USB ports stop working. I have changed the mouse, uninstalled the game completely then installed it again and run the laptop through Windows repair version and it fixes it .. until the next time I launch the game. I had raised a ticket as I couldn't split the families to move out, shortly after this my mouse pointer was just doing it's own thing and selecting things on it's own until it just stopped working. This makes the game unplayable (I'm not great with the pointer pad) .. Is there anything I can do to stop this happening?? Or any updates to fix this issue??

launching
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 days ago

    Chanelle23  That is definitely an odd issue to have.  Does it still happen if you disconnect all peripherals except for the mouse?  That would include headphones, an external drive, anything at all.

    If it does help, try your other peripherals one at a time, restarting your laptop after each test, and let me know what the problem is.  Either way, please provide a dxdiag too.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

    • Chanelle23's avatar
      Chanelle23
      Rising Newcomer
      11 days ago

      I keep this laptop for just playing Sims4 so there’s nothing else plugged in or running from it except 1 wireless mouse and the charging lead. Someone else suggested that I should clear the ea cache too .. so after 3 attempts at running the game and 3 attempts at windows repair then clearing the cache then relaunching the game it has actually run no problems this time so far but it’s only been an hour so watch this space!!! 
      but thank you for replying 😊

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