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beachfossels's avatar
beachfossels
New Scout
22 hours ago

Wasn’t sure which forum to ask

This is more of a standard issue… my laptop LOVES to do this every now & then & it irritates me badly. So my laptop isn’t really recognizing that the game is open so when I walk away from my screen for too long it’ll turn dark then turn off completely. Like how when you’re actually only on your home screen doing nothing & it shuts off for inactivity. That’s what it’s currently doing even with the game open which it’s not supposed to do. Hate when this happens, even tried uninstalling the game completely & it didn’t make a difference. First it opened up as a small window, after i changed the settings in game so it’ll open up full screen but it’s like it’s still not recognized. Idk if anyone has any advice or if I’m stuck with it like this until it magically goes back to normal.

guides
hardware

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 hours ago

    beachfossels​  Please provide a dxdiag, for reference.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Additionally, what peripherals do you have plugged in while you play: mouse, headphones (and what kind of connection do they use), anything else?

  • beachfossels's avatar
    beachfossels
    New Scout
    15 hours ago

    puzzlezaddict​   Plugged in, battery saver is off while plugged in, the game window is the only active one unless you count the EA app itself!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 hours ago

    beachfossels​  Are you playing with the laptop running on battery, or is it plugged in?  Do you have any battery-saving settings enabled?  Is the game window the active one, or is there another active window in front of it?

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