Forum Discussion

LittlexLadyx333's avatar
3 years ago

When I use my keyboard the game crashes.

When I'm playing the game, no matter what mode I'm in, I will be using my mouse for the majority of the time. Then when I try to use my keyboard to move around the screen, resize an item, use a cheat, or anything else I may need it for, it will just shut down the game entirely. It also does this randomly. Sometimes it happens the first time I use the keyboard, sometimes it happens after the 50th time.

I have tried updating my entire system, updating the game (which I just added the most recent update as of today and it was doing this even before that), repairing the game, updating my drivers, and anything else I can think of. I don't have any mods or CC, just base game and a decent number of the packs.

After it crashes I will reopen it and continue where I left off (or restart from my last save point) and sometimes I'm able to continue using my keyboard as normal and other times it will just instantly shut down again.

4 Replies

  • @LittlexLadyx333  The cause of the Sims 4 crashes is a component of the Microsoft Text Services Framework, which other applications can use to help handle text input.  Since it's a part of Windows, you can start by running a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    If you use a program that affects text input at all, even one that seems like it wouldn't have any effect on Sims 4, please shut it down while you play.  Go through the Task Manager's background processes list as well to make sure there isn't some associated service still running.

  • Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @LittlexLadyx333  Is the game still crashing?  Have you disabled any programs or utilities that affect text input?  If so, and that didn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service you should NOT disable is the EABackgroundService, which the EA App needs in order to run.

    When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, which basically means anything that doesn't belong to Microsoft, Intel, or Nvidia.  (Dell itself produces some serious bloatware.)  When in doubt, get rid of it; if you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

  • Thank you so much for the support! I actually figured out the issue. I have an Alienware and while I had done my windows updates, I hadn't check the software updates for their programming. So I did those and now it's working. 🤭🙌