White loading screen, nothing loads
I am not super tech savvy... But I feel like I have tried everything I've read to do... Uninstall, new folder, repair, dx11, and more but still just stays on a white loading screen... I have nothing...
Forum Discussion
mistilea2006 This is a common issue on HP gaming laptops. Please try one of these workarounds:
- HELP! The Sims 4 crashes during launch or in the main menu | EA Forums - 12048779
- Game won’t launch | EA Forums - 4992631
- Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
- Disable the Intel iGPU
- Put the laptop in night mode
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
RosanRam956 If your gaming laptop is from HP as well (Omen or Victus), please do the above.
If you have a different computer, and removing your Mods folder doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Yes, I do have an HP Omen. However, I did try to do those workaround steps, but it didn't work. I was able to do a couple of these steps, but it didn't work. Also on my settings under graphics like its displayed here to do in one of the steps well it doesn't have sims 4 only sims 3 for some reason. I'm not sure what to do once there either way. I am not tech savvy. Having a hard time figuring things out. I think this is an EA issue because I have never had this issue until now. But I don't know! I'm hoping they drop another update to fix this issue soon. I sad and frustrated that I am not able to play the game I have invested so much money in.
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