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wasikm007's avatar
wasikm007
Seasoned Veteran
5 days ago

White Screen Of Death

Hello Everyone, 

While I know there are posts about this already, it seems my experience is different from others so, I thought I would post this experience separately. 

Just recently, I began using Custom Content like clothing and objects for my game. I managed to keep it under 500 MB of content and less than 400 items. When all of a sudden, I started up my game by selecting "Load Game" and got this white screen that remained. I had to manually shut my computer down and restart the computer again. I then restarted the game and it worked normally again.

So, I knew or thought I knew it had to be one of the Custom Content or more that might be doing this. So, I took the Mods folder out.  I then Cleaned the Caches in the game, the EA App Cache, repaired the game, made sure all of my PC specs were up to date and created a whole new game. 

I then added one folder of content in at a time. When all was fine and no problems occurred with each separate folder, I began to reintroduce multi folders back into the game gradually.... still all was well. I did this until all folders were reunited again and still all was functioning well. No issues. 

Then days later the white screen returned. I cleared all Caches, and took all Mods out. Started a whole new game. All seemed well but then the game became laggy and the white screen would surface, but it won't stay, so far. It would last a while then clear up on its own with no Mods at all in the game. 

Additionally, I have a gaming computer and all is up to date. I have about 60GB of space available on my PC as well. So, I know it is not my PC itself causing the issue.

Any help with this will be most appreciated. Thank you.

crashing
lag

4 Replies

  • wasikm007's avatar
    wasikm007
    Seasoned Veteran
    2 hours ago

    Another Update: I now have no mods at all in my game and made sure all caches are deleted. I go to build mode and my game gets stuck and stays that way for a while then it finally snaps out of it and I am able to continue. The white screen still appears to stall for a bit when I either load the game, but much more so when I exit out of either a world to enter another world or when I leave a lot to go to the next lot to do more builds then it too eventually clears up again. But it lasts long enough for me to worry my game is about to freeze again.

    Another new occurrence is I was exiting a lot in Mt. Komorebi to go to another lot to do a build and the loading screen that shows the plumbob with all these sayings that scrolls along the bottom kept going, and going, and going. It didn't freeze altogether obviously, as new sayings kept scrolling along the bottom of the screen. But after 5 minutes it wouldn't exit out of that screen. I had to manually force my PC to shut down and restart my Pc back up again. I went into that same lot where the problem began and attempted to exit out like before where I had gotten stuck, but this time there was no hesitation or stall. It just quickly went to the world screen again. 

    Neither of these things has been a problem in the past for my games until most recently and too with the latest patch. Looks like it wasn't that one mod I found in my folder.  Nor was it my other CC or Mods, as the same things are occurring without them.

    Please help. Thank you.

  • wasikm007's avatar
    wasikm007
    Seasoned Veteran
    7 hours ago

    UPDATE: Hold up for a minute here... I don't understand how I did this, but there was one mod that got into my folder. It is the no pet sickness that I got from Curseforge and is said to be compatible with the latest patch. So I don't think that can be the cause of this. But just wanted to be upfront with everything. I noticed in reading the crash report that my game read as "modded true" I was all set to take a picture to show you that my mods folder was empty when I saw that one mod remaining in the folder. How? Idk. But there it is. I will try to see if that is the cause, but please. if there is anything else here... please let me know as I cannot see how this updated mod is affecting my game this way. 

  • wasikm007's avatar
    wasikm007
    Seasoned Veteran
    8 hours ago

    Hello and thank you for responding, 

    That is correct. No mods or custom content were used after I cleared all caches and attempted to fix the game as stated above. I then started all over again with a fresh new game and gradually readded all my mods and custom content again. For a while all was running very smoothly. So, I just continued on playing when game became goofy yet again with the white screen and some staggered movement.  I again took all mods/custom content out, cleared all cache files and started with yet another new game deleting that new game I just started where problems began again.

    Now, with the newest I am working with now has absolutely no custom content or mods and while the white screens will sometimes loom for a bit it does go away... eventually.  But when it looms for a bit like that I hold my breath wondering if this will be the time it crashes. Just now, when I attempt to play my game for a bit I entered debug mode and my game froze and crashed to desktop. This never happened before either. What is bugging my game?????

    I have been tempted to buy about five kits plus even break down and buy a newer Expansion pack of EA's for Christmas as I really do like their content and would like them in my game. I thought after this big fix... maybe... just maybe it would be safe to buy more. But now with this... I'm no longer confident at this point to do so.

    Thank you for any help you can give me. Enclosed you will find my DxDiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 days ago

    wasikm007​  To be clear, the white screen happens even with no mods or custom content, as in, you've removed the Mods folder and deleted localthumbcache.package?  If you haven't tested this, please do so now, just to cover the basics.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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