This is what my screen looks like when I go to play with Sims 4. I have reinstalled and uninstalled the game but my screen still looks like this for me. I have plenty of storage and memory on my computer to play this game. I only started having this issue after I did this week's update. Please HELP!!!
My game is fixed!! Thanks so much for all of your help and I will work on updating my windows.
Have an amazing weekend
Mine does too, I've tried everything to fix it. I removed my cc thinking it was that, but it wasn't. I even tried to reinstall the whole ea app.
Yeah, I thought I had some broken CC but nothing is working to fix it.
DSimsmom GalaxyQueen0507 Have you tried with no mods or custom content, as in, moved the Mods folder to the desktop? Please do so if you haven't already. You don't need to save your progress.
If that doesn't help, can you load other households within the same save? Please try a couple you haven't played before and let me know.
If that doesn't help either, please list your platform (PC/Mac) so I can move you to the correct tech forum.
This is with the mods folder removed. I have a PC
DSimsmom Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
Hello! I am just seeing your message and I have done all of the tips that you provided. It still didn't work so please see the attached. I hope that you can help me solve this problem.
Thanks so much!!
Donna Snyder
DSimsmom The immediate issue is that your computer doesn't have a proper graphics driver installed, so it's using the Microsoft Basic Display Driver. This in turn is highly inefficient at graphics-intensive tasks, so it's no wonder Sims 4 looks the way it does.
The issue here is that I can't tell from your dxdiag what GPU your computer has, or if it even has a discrete card. You can check in the Device Manager: hit Windows key-X, select the DM, expand Display Adapters, and you'll see all recognized GPUs. If you find one from Nvidia or AMD, here are the respective places to download the appropriate graphics driver:
https://www.nvidia.com/en-us/drivers/
https://www.amd.com/en/support/download/drivers.html
If you only see the Intel integrated graphics chip, which definitely exists unless it's broken somehow, here's the newest driver for that (version 15.40):
If you don't know what to download, just post a screenshot of what you see under Display Adapters. Please also open the case and look for a GPU—I'd like to make sure one isn't installed rather than assuming, since it could be present but not picked up.
I also want to mention that your system doesn't support Windows 11. That doesn't mean you can't run it at all, as you're seeing now, only that you may encounter issues related to incompatible drivers or other anomalies. Windows 11 is very similar to 10 as of now, and most drivers that work with one are usable in the other, but 11 could diverge enough to make this a problem down the road.
